Overview

DESCRIPTION:
Our Client is seeking a Senior Application Developer to provide Technical and Operational Support for its IT Service Management Suite of Applications including BMC Remedy ITSM, Service Requests Automations / Validations and RightAnswers Knowledge Management system.

SKILLS:
RDBMS, Remedy, web services, documentation

TYPE:
Contract

EXPERIENCE REQUIRED/ MANDATORY SKILLS:
Demonstrated experience in configuring the information Technology Service Management application (BMC ITSM v8 or v9). This involves the areas of the application as follows: a. Service Levels Management, b. Incident Management, c. Change Management, d. Service Requests Management, e. Problem Management, f. Asset Management, g. Foundation Data Configuration (5+ years)
Demonstrated experience in the design, development, testing, implementation, and maintenance of large-scale, multi-tiered enterprise systems/applications. (5+ years)
Demonstrated experience with designing and implementing high performance and scalable Relational Database Management System (RDBMS) solutions (e.g. SQL, Oracle). (3+ years)
Demonstrated experience with implementing and maintaining systems integrations using web services. (3+ years)
Demonstrated experience with object oriented design, programming and implementation using C# within a large organization. (3+ years)
Demonstrated experience creating and maintaining technical documentation. (5+ years)

NICE TO HAVE SKILLS:
Demonstrated experience with analytical, problem solving and decision-making, including dealing with situations where information is difficult to obtain, complex or ambiguous. (3+ years)
Demonstrated experience in configuring RightAnswers – knowledge management software. (2+ years)
Demonstrated experience with PHP and Powershell scripting. (2+ years)
Demonstrated experience assisting in the collection and documentation of user requirements. (2+ years)
Demonstrated experience facilitating meetings and interviews, obtaining information, and influencing others. (2+ years)
Demonstrated knowledge of ITIL and CobiT. (2+ years)
Demonstrated experience developing custom reports for applications using technologies such as Microsoft SQL Server Reporting Services (SSRS) or Crystal (1+ year)
Demonstrated experience with object oriented design, programming and implementation using JAVA. (1+ year)
Demonstrated experience with Disaster Recovery plans and testing. (1+ year)
Customer focus, client service skills, communication skills, both verbal and written.
LOCATION:
Edmonton

WORK ENVIRONMENT:
3 years with 1 optional 1-year extension

HOURLY RATE:
Negotiable